One would think that the behemoth eBay would be able to get their customer service together. What a joke.
I purchased a $8.99 product feature on their "Deal of the Day" last month. A set of over-the-door swivel hangers. No charge for shipping.
A longtime believer of "you get what you pay for" I knew this was not going to be the most attractive or substantial closet organizer I'd ever own, but I hoped it would at least hold my collection of Pashmina scarves in place. Hmmm, no. After having to put it together (no mention of 'assembly required' in the item description" the darn thing kept falling apart. The arms would slip off, and my scarves along with them.
After three failed attempts at contacting the seller I resorted to the eBay Resolution Center. Follows is the communication. I've deleted certain identifying words.
From eBay
Mar-11-10
We're sorry there's a problem with your purchase. We've received your information and we'll contact the seller about your issue and get back to you by Mar 18, 2010. If you are able to work things out with the seller, please close this case in the Resolution Center.
Details you've provided:
Problem: The item is not as described
You have tried contacting the seller
You paid on Feb 28, 2010
You contacted the seller through eBay Messages
The item is damaged
The seller has not responded to you
The seller isn't working with you to solve the problem
You entered the phone number of "111-222-5555"
We will not share your phone number with the seller.
Additional information:
"It does not stay together, the arms fall off. I sent two emails via Ebay and one via their customer service email. customerservice@websbestdxxxx.com Three emails in four business days and no response"
You want:
A full refund
Mar-18-10
Hi ClutterFairy,
Have you heard from the seller about this case yet? If you haven't, please contact eBay Customer Support so we can help.
If you were able to work this out with the seller, please go to the Resolution Center and close this case. You can also view the details of this case in the Resolution Center.
Mar-19-10
eBay Customer Support has made a final decision. You can view the details of this case in the Resolution Center.
Details:
Decision:
This case was decided in your favor.
Comments:
You must ship the item with tracking information and submit the tracking information in the Resolution Center. Once the item has been delivered to the seller, you will be issued a full refund. The seller's shipping address and shipping instructions are available in the Resolution Center. Please remember to submit your tracking information by Mar 26, 2010.
Message: Case #: xxxxxxxxxxxxxx
I am trying to reach the person who told me to ship back the item to the seller for the refund. Shipping it back will cost more than the item itself. I want a refund for the shipping.
Mar-19-10
Dear ClutterFairy,
Thank you for writing eBay in regard to the cost of returning back the item for a full refund. I am more than happy to help you with that. In order for you to receive a refund you need to return the item. I understand why you would be frustrated in having to pay to ship the item back to the seller when it was not as described. It would be great customer service for the seller to cover the cost and we do encourage it but, we can?t force them to do so. Unfortunately, it is the industry
standard that the customer pays for return shipping when returning an item. It would be the same scenario with any company - it is the customers responsibility to get the item back to the seller. However, you may ask the seller to shoulder it or split the cost. I would suggest that you contact seller for by doing this, you would be able to get direct and immediate response from seller about return shipping cost refund.
Should you have further question please don't hesitate to contact us.
It is my pleasure to assist you. Thank you for choosing eBay.
Sincerely,
Marvelyn L.
eBay Customer Support
March 20
Re: Case #: xxxxxxxxxxxxxxx Received: Mar-20-10
From: eBay Customer Support Expires: Mar-20-11
The seller never responded to any of my three emails; why would they respond to this request? Maybe I will try the PayPal buyer protection and see if their policy is any fairer
It will be interesting to see if the seller responds to the negative feedback I left
ClutterFairy
Dear ClutterFairy,
Thank you for contacting eBay in regards to item in dispute. It can create a very frustrating experience when an item arrives differently than described in the listing. I can assure you eBay is just as interested in resolving this issue as quickly as possible.
I understand your concern in returning the item. I would like to reassure you by saying we have already found this case in your favor. At this point we are simply waiting to confirm the item is returned to the seller. Once we are able to confirm delivery back to the seller we will
be able to issue you a full refund for your item.
It is important that you send the item back with tracking information that is verifiable online and that you upload the tracking information to the case within 7 days of our decision. Please keep in mind that the case will be closed automatically and no refund will be issued if tracking information is not added to the case within that time. Also, if the purchase price of this item was over $250 you will need to get signature confirmation for the shipment.
Here are the steps to upload tracking information:
1. Hover over ?Help? in the top right corner of the page
2. Select ?Resolution Center? from the drop-down menu
3. Click "Take Action" to the right of the case
4. Click the blue ?Respond to case? button
5. After selecting ?Provide a tracking number?, click on ?Enter tracking number?
6. Input the tracking number and shipping carrier (such as UPS, Fedex,
etc.) into the relevant boxes
7. Click "Submit"
We appreciate your patience and cooperation and thank you for being a valuable member of the eBay community. I am confident you will be able to quickly resolve this situation and I look forward to assisting you with your many future eBay transactions.
Sincerely,
Brett G.
Are these people for real? I left a negative feedback for the seller. It's not worth my time to send it back. I'll eat the $9 and change (I was charged tax as it was a Florida seller) and people ready the feedback.
Showing posts with label It makes me mad. Show all posts
Showing posts with label It makes me mad. Show all posts
Saturday, March 20, 2010
Friday, October 9, 2009
Facebook is really ticking me off
I have been unable to log onto my Facebook account since last weekend. I check on feeds through my iPhone, but can't get online via PC. The not-very-good techies at FB know about the problem and have a "We're sorry" on their help page, but it seems with all that profit they'd be able to pay a couple of people to fix the flaw.
Saturday, February 21, 2009
McDonalds disses employee - shame on them!
Here's the MSNBC Headline:
"Last August, a McDonalds employee was shot after he intervened in a domestic fight. He survived, but his employers insurer now says, they're not responsible. After fighting for his life in the hospital, McDonalds employee Nigel Haskett may now be fighting for reimbursement of his nearly $300,000 worth medical bills. On surveillance tape of the day of the incident, a man apparently slaps a woman in the face. With seconds Haskett tackles him. Seconds after Haskett re-enters the store and then collapses. Police say he was shot multiple times. A judge in the criminal proceedings called Haskett a hero. But now, the insurance agency representing McDonalds says he doesn't qualify for Worker's Compensation in this incident. And the franchise owner of that McDonalds says: don't jump to conclusions. "We are all grateful to Nigel and that's why it is so unfortunate that he's having a difficult time with the insurance claim however, the fact of the matter is t hat I do not have control over whether my employee's claim is paid by worker's Compensation. It is my understanding that there has not been a final determination by the Arkansas Worker's Compensation Commission. I am taking this very seriously, and doing what I can to help and I hope his claim will come to a quick resolution and the right thing will be done for my employee." But Haskett's attorney says he's entitled to the money, and will fight the insurance company for it in court. "They do everything they can not to pay a client."
Okay - shame on them. According to CNN, Haskell reportedly doesn't qualify for worker's comp because he went against company policy by interfering with a dispute between two customers. Oh Come On! The Judge was right. Haskell is a hero. And until MickyD's sees that, I know my family will not go anywhere near the Golden Arches.
McDonald's Employee Shot At Work Entitled to Worker's Comp?
Here's part of the article:"Last August, a McDonalds employee was shot after he intervened in a domestic fight. He survived, but his employers insurer now says, they're not responsible. After fighting for his life in the hospital, McDonalds employee Nigel Haskett may now be fighting for reimbursement of his nearly $300,000 worth medical bills. On surveillance tape of the day of the incident, a man apparently slaps a woman in the face. With seconds Haskett tackles him. Seconds after Haskett re-enters the store and then collapses. Police say he was shot multiple times. A judge in the criminal proceedings called Haskett a hero. But now, the insurance agency representing McDonalds says he doesn't qualify for Worker's Compensation in this incident. And the franchise owner of that McDonalds says: don't jump to conclusions. "We are all grateful to Nigel and that's why it is so unfortunate that he's having a difficult time with the insurance claim however, the fact of the matter is t hat I do not have control over whether my employee's claim is paid by worker's Compensation. It is my understanding that there has not been a final determination by the Arkansas Worker's Compensation Commission. I am taking this very seriously, and doing what I can to help and I hope his claim will come to a quick resolution and the right thing will be done for my employee." But Haskett's attorney says he's entitled to the money, and will fight the insurance company for it in court. "They do everything they can not to pay a client."
Okay - shame on them. According to CNN, Haskell reportedly doesn't qualify for worker's comp because he went against company policy by interfering with a dispute between two customers. Oh Come On! The Judge was right. Haskell is a hero. And until MickyD's sees that, I know my family will not go anywhere near the Golden Arches.
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